Terms of Service

These Terms form an agreement between you and Brisbane Integrated Facilities Support Limited ("Brisbane Integrated", "we", "us" or "our"). Please read them carefully. If you do not agree with them, you should not use our website or request our services.

We provide cleaning and facilities support services, including office and commercial cleaning, residential cleaning, post-construction cleaning, carpet and upholstery cleaning, washroom management, pest control and gardening, across Nairobi and its environs. Service descriptions on our website are for general information and may be tailored to your specific requirements in your quote.

Quotes we provide are based on the information you give us about your property and requirements. If the actual scope of work differs materially, we may need to revise the quote. A booking is confirmed once we have agreed the scope, schedule and price with you in writing.

Prices are agreed in advance and set out in your quote or service agreement. Unless otherwise stated, payment is due as described in that agreement. We reserve the right to charge for additional work agreed during the course of a job.

You agree to:

• Provide safe and timely access to the property at the scheduled time.
• Inform us of any hazards, special conditions or items requiring particular care.
• Secure valuables and fragile items before our team arrives.

If our team cannot access the property at the agreed time, a cancellation or call-out charge may apply.

If you need to cancel or reschedule, please give us as much notice as possible. Cancellations made with short notice may be subject to a charge, as set out in your service agreement.

We take pride in our work. If you are not satisfied with any part of a service, please notify us promptly and we will work to put it right in line with the standards described on our website.

We carry out our services with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential losses, or for damage arising from inaccurate information provided to us or from pre-existing conditions at the property. Nothing in these Terms limits liability that cannot be limited by law.

All content on this website, including text, graphics, logos and images, is owned by or licensed to Brisbane Integrated Facilities Support Limited and is protected by applicable laws. You may not reproduce or reuse it without our permission.

Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

We may update these Terms from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Continued use of our website or services means you accept the updated Terms.

These Terms are governed by the laws of Kenya, and any disputes will be subject to the jurisdiction of the Kenyan courts.

For any questions about these Terms, contact us at info@brisbaneintegrated.com or call +254142355553. You can also reach us through our contact page.